Personal data is information about factual or personal circumstances of an identified or identifiable natural person. This includes, for example, your name, your telephone number, your address, as well as all inventory data that you provide to us during registration and when creating your customer account.
We collect, store and process your data for the entire processing of your enquiry, including any subsequent warranties, for our services, technical administration and our own marketing purposes. Your personal data will only be passed on or otherwise transmitted to third parties if this is necessary for the purpose of contract processing or invoicing or if you have given your prior consent. Within the framework of order processing, for example, the service providers we use receive the necessary data for order and order processing. The data passed on in this way may only be used by our service providers to fulfil their task. Any other use of the information is not permitted. For your order we need your correct name, address and payment data. We need your e-mail address so that we can confirm receipt of your order and communicate with you. We also use it for your identification (customer login). You will also receive your order and shipping confirmation via your e-mail address. Your personal data will be deleted, provided that legal storage obligations do not conflict with this and if you have asserted a deletion claim, if the data is no longer required to fulfil the purpose for which it was stored or if its storage is not permitted for other legal reasons.
We use the so-called opt-in procedure for the dispatch of the newsletter, i.e. we will only send you a newsletter by e-mail if you have previously expressly confirmed to us that you want us to activate the newsletter service. If you do not wish to receive any more newsletters from us at a later date, you can unsubscribe at any time. In addition, you can ask our service centre to reactivate the newsletter service at any time.
Information we receive from you helps us to improve your shopping experience and to make it customer-friendly and individual for you. The information you submit and which is automatically generated by our IT systems is used to create advertising tailored to you and your interests. For this purpose we use existing information, such as confirmations of receipt and reading of e-mails, information about your computer and connection to the Internet, operating system and platform, your order history, your service history, date and time of your visit to the homepage and products you have viewed. We use this information exclusively in pseudonymised form. Our goal is to make our advertising more useful and interesting for you. Therefore the evaluation and analysis of the pseudonymised data collected from you helps us to ensure that we do not send you advertising indiscriminately. In this respect, for example, we also compare which of our advertising e-mails you open in order to avoid unnecessary e-mails being sent to you.
You agree that happyscooter.ch may use the data you provide and other information stored in your customer account, as well as pseudonymised usage data, so that we can present you with personalised advertising and/or special offers and services. If you do not wish to receive personalised advertising, you can object to this. A message to our customer service by mail, telephone or letter is sufficient for this purpose.
On happyscooter.ch so-called “cookies” are used. These are small text files that are stored locally on the visitor’s computer and thus enable recognition when visiting our website again. They are used to analyse visitor behaviour and are evaluated to improve and tailor our offer to meet the needs of our customers.
Most of the cookies used by us are deleted from your hard drive at the end of the browser session. Other cookies remain on your computer and enable us to recognize you on your next visit. You can prevent the storage of cookies under “Settings” in your browser.